2 YEARS
All equipment covered
2-year parts warranty on all your equipment, with extension available and maintenance contracts on request.
After-Sales & Warranty
Your equipment never stops.
Buying your equipment is the start of the relationship. Our after-sales service, our 2-year warranty and our technical support based in France are here to keep your business running smoothly — in France and abroad alike.
2 yearsWarrantyExtension available on request
FranceTechnical supportDiagnostics, tutorials & video call
In stockSpare partsShipped quickly from France
FreeTrainingUse & maintenance of the equipment, preparation & cooking of the products
A partner for the long run
Everything is in place to keep you running.
Every tile, a concrete promise. Parts, warranty, hotline, installation: a setup designed to prevent any interruption of your business.
48h
Fast diagnosis & solution
Often resolved on the spot: part shipped, video-call assistance or a technician on site depending on the case.
Spare parts in stock
Stock in France to ship the right part fast and avoid long downtime.
Installation on request
Our technicians travel out for installation and commissioning.
Many situations are resolved remotely, through tutorials and video calls.
Showroom in Serris
Val d'Europe — come to see, test and talk with our teams.
After-sales in 4 steps
A breakdown? The process is simple and fast.
Our process is designed to prevent any interruption of your business.
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01
You contact us
By phone or email, describe the situation — with a photo or a video if possible.
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02
Diagnosis
Our technicians in France identify the source of the problem, often in real time.
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03
Solution
Spare part shipped, video-call assistance, or a technician on site depending on the case.
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04
Follow-up
We make sure everything works again and stays operational over time.
Your warranty in detail
Selected, checked, tested.
Our equipment comes with a 2-year warranty, with the option of a warranty extension and maintenance contracts.
The full terms — coverage, conditions — are set out in our general terms of sale.
The detail that matters
From the parts stock to support abroad.
Spare parts & fast response
Our stock of spare parts in France lets us ship the right part quickly and avoid long downtime. In most cases, an issue is resolved by sending a part along with a tutorial or video-call assistance.
Technical support based in France
For any question or breakdown, you deal with our technical support based in France. Many situations are handled remotely: diagnostics, settings, getting started, through tutorials and video calls. When a visit is needed, our technicians step in.
After-sales abroad (Europe, Africa)
Based outside France? You benefit from our parts warranty: we supply the necessary spare parts. Our technicians based in France remain at your disposal to guide you — diagnostics, tutorials and remote video-call assistance.
Installation, commissioning & training
On request, our technicians travel out to handle the installation and commissioning of your equipment. And on delivery, training is provided free — use and maintenance of the equipment, preparation and cooking of the products — so your team is operational from day one.
A demand for quality
Before reaching you, our machines are checked and tested, in particular by our quality partner PRO QC Qualité Internationale. This inspection strengthens the reliability of your equipment — and reduces, upstream, the need for after-sales service.
Quality partner: PRO QC Qualité Internationale
FAQ
Frequently asked questions about after-sales
All our equipment is covered by a 2-year warranty. A warranty extension is available, on request from our sales team.
The warranty covers parts for 2 years. In the Paris region, a technician's call-out is covered during the 1st year; outside the Paris region, we offer a flat-rate call-out fee. The exact terms are set out in our general terms of sale.
You contact us, we carry out a diagnosis (often in real time), then we provide the solution: spare part, video-call assistance or a technician on site depending on the case.
They are available on request: our technicians can travel out to install and commission your equipment.
You benefit from our parts warranty (we supply the spare parts) and from the support of our technicians based in France, with tutorials and remote video-call assistance.
Yes, maintenance contracts and warranty extensions are available on request.
Yes: training is provided free on delivery — use and maintenance of the equipment, preparation and cooking of the products.
Yes, they are checked and tested, in particular by our quality partner PRO QC Qualité Internationale.
A question about after-sales or an equipment project ?
Our team answers you and supports you, from quote to start-up.